The first step
VA health care can be one of the most important benefits a veteran earns through service. It can also be confusing to figure out where to start.
Some veterans never apply because they assume they will not qualify. Others think they need a disability rating first. Some have private insurance and believe that makes them ineligible.
The first step is simple: apply and let VA make the official decision.
What this guide covers
This guide is about VA health care benefits — access to medical care through the VA system, which may include primary care, specialists, mental health, prescriptions, and other covered services depending on eligibility and enrollment status.
VA health care is different from VA disability compensation. A veteran may qualify for one, both, or neither. You do not need to solve all of that before taking the first step.
Who may be eligible?
You may be eligible if you served in the active military, naval, or air service and did not receive a dishonorable discharge.
For many veterans who enlisted after September 7, 1980, or entered active duty after October 16, 1981, VA generally requires either 24 continuous months of service, or completion of the full period for which you were called to active duty. Exceptions exist for veterans discharged for a service-connected disability, hardship, or early out.
Current or former Reserve or National Guard members may qualify if they were called to active duty by federal order and completed the full period they were called to serve. Active-duty status for training purposes only does not qualify.
Toxic exposure and expanded eligibility
VA has expanded eligibility for many veterans exposed to toxins or hazards during service, including veterans who served in the Vietnam War, Gulf War, Iraq, Afghanistan, or any other combat zone after September 11, 2001.
Some veterans may qualify even if they never filed a disability claim. If you may have been exposed to burn pits, chemicals, pesticides, asbestos, lead, nuclear materials, contaminated water, or other hazards, do not assume you are ineligible. Apply and let VA review.
What if I have private insurance?
Having other health insurance does not automatically prevent you from receiving VA health care. That includes coverage through an employer, spouse, Medicare, or private insurance. You may still need to provide insurance information when you apply.
What are VA priority groups?
After VA reviews your application, eligible veterans are assigned to one of eight priority groups. VA uses these groups to help determine enrollment priority and whether the veteran may owe copays for some care.
Veterans with service-connected disabilities are generally assigned higher priority. Veterans with higher income and no qualifying service-connected disability may be assigned lower priority. If a veteran qualifies for more than one group, VA assigns the highest one. You do not need to know your priority group before applying.
What to gather before you apply
- Social Security numbers for you, your spouse, and qualified dependents.
- Your DD214 or other separation documents.
- Military service history.
- Details about exposure to toxins or hazards during service.
- Insurance information — Medicare, private insurance, employer coverage, or coverage through a spouse.
- Gross household income from the previous calendar year (optional at application, but may be requested).
- Deductible expenses from the past year, including certain health care and education costs.
If you do not have every document ready, do not let that stop you from starting. Gather what you can, apply, and respond if VA asks for more information.
How to apply — four ways
- Online at VA.gov using VA Form 10-10EZ (Application for Health Benefits).
- By phone at 877-222-8387 (Monday–Friday, 8:00 a.m.–8:00 p.m. Eastern).
- By mail: complete and sign VA Form 10-10EZ, then send it to Health Eligibility Center, PO Box 5207, Janesville, WI 53547-5207.
- In person at a VA medical center or clinic, or with help from an accredited attorney, claims agent, or Veterans Service Organization representative.
What happens after you apply?
VA says it will send a letter in the mail letting you know whether your application has been approved, usually in less than a week. If more than a week has passed and you have not heard back, do not apply again — call 877-222-8387.
If approved, VA may help you take next steps: a welcome call, scheduling your first appointment, reading your Veterans Health Benefits Handbook, and getting your Veteran Health Identification Card. The handbook explains your specific benefits, your assigned priority group, and any copays.
If VA does not approve your application
Your decision letter should explain the reason and include instructions for requesting a decision review. If your discharge status was other than honorable, bad conduct, or dishonorable, VA identifies two possible paths: apply for a discharge upgrade, or ask VA for a Character of Discharge review.
Do not assume the answer is final without reading the letter and getting help from a qualified source.
